"When those kinds of things happen, there have to be contingencies."Īnd on that score, Barto added, Bank of America did the right thing by letting customers know that they could still bank by phone during the outages. "It's how you react to that's most important," Barto said.
in Stamford, Conn., said this week's outages at Bank of America weren't that different from occasional IT problems that cause computer systems to temporarily go down in brick-and-mortar banking offices. Clients can review their account balances and transactions, deposit checks and tranfer money through online. George Barto, an analyst at Gartner Group Inc. Bank of America outage and reported problems map. "It is up and running and we are monitoring it very closely," Hale said.ĭuring the outages, customers who were able to access the bank's Internet home page were directed to call a toll-free phone number to continue their banking over the telephone until the problems were resolved, Hale said. The undisclosed problems were apparently fixed early today, she said, and the system is now operating normally. Eastern time, Hale said, while on Tuesday and Wednesday sporadic service outages were experienced only by online banking customers in California. Yesterday, customers nationwide found the site down completely from about 2:45 to 3:45 p.m. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.Bank of America Corp.'s online banking services are apparently back to normal operations today after three days of sporadic outages and slowdowns that kept many customers from accessing their accounts using the Internet.Įloise Hale, a spokeswoman for the Charlotte, N.C.-based financial giant, confirmed that an unspecified "network connectivity problem" caused online access problems for customers throughout the week.ĭuring the outages, customers were either unable to log on to the bank's Web site or the site's online banking features operated very slowly, she said. These ads are based on your specific account relationships with us.
In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.Īlso, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. Still can’t log in Go to Forgot ID/Password and complete the steps. In the Saved Passwords section, hover over the menu icon for and select Remove. If you opt out, though, you may still receive generic advertising. In the Autofill section, select Passwords. What can we help you find Manage your bank accounts Protect against fraud Introducing TD Overdraft Relief Americas most convenient bank TD Bank mobile. If you prefer that we do not use this information, you may opt out of online behavioral advertising.
Bank of america online banking not working Offline#
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